Online Dispute Resolution (ODR) is a digital approach to resolving disputes without the need for physical presence or traditional court procedures. It utilizes technology to facilitate negotiations, mediations, or arbitrations through the internet, making the process accessible from anywhere at any time. The purpose of ODR is to provide a quicker, more cost-effective, and accessible means of settling disputes. By integrating tools like video conferencing, digital document submission, and real-time communication, ODR allows parties to resolve conflicts efficiently while maintaining legal standards and enforceability similar to traditional methods.
To initiate an ODR process on our platform, follow these step-by-step instructions:
 Registration: Sign up and create an account on the Intileo Welfare Foundation platform. You will need to provide basic personal and contact information.
 Case Submission: Log into your account and select the ‘Start New Case’ option. Here, you will be prompted to fill out a case submission form, detailing the nature of the dispute, the parties involved, and any specific claims or desired outcomes.
 Documentation: Upload relevant documents such as contracts, correspondences, and any other evidence that supports your case. These documents are vital for the resolution process and will be reviewed by the mediator or arbitrator assigned to your case.
 Payment of Fees: After submitting your case, you will be directed to pay the required fees associated with the ODR service. These fees vary depending on the complexity and type of dispute resolution service chosen.
 Case Review: Once your submission and payment are confirmed, our system will assign a dispute resolution professional to your case based on the nature of the dispute and the expertise required.
 Proceedings Begin: You will receive a notification about the start of the resolution process along with dates and times for any meetings or hearings, which can be attended remotely from any location.
o Our ODR services are versatile and can handle a wide range of dispute categories, making it suitable for various sectors. The types of disputes that can typically be resolved through our platform include:
 Commercial Disputes: Issues related to business operations, partnerships, contracts, trade, and commerce.
 Consumer Disputes: Disagreements arising from consumer goods and services, warranties, and consumer rights.
 Employment Disputes: Conflicts related to employment contracts, worker rights, and workplace disputes.
 Family Disputes: Matters involving family law such as divorce, custody, and property settlements, though some sensitive aspects may still require court involvement.
 Real Estate Disputes: Issues concerning property transactions, leasing, and ownership disagreements.
 Technology Disputes: Conflicts arising from software licensing, IT service agreements, and technology transfers.
o This wide applicability ensures that most common disputes can be efficiently handled online, reducing the need for traditional court proceedings.
Yes, the ODR process facilitated through our platform can lead to legally binding resolutions. The enforceability of decisions made through the ODR process under Indian law includes:
 Arbitration Awards: Under the Arbitration and Conciliation Act, 1996, decisions made by arbitrators are considered final and binding, similar to a court decree, and are enforceable in any court of competent jurisdiction.
 Conciliation Settlements: Agreements reached through conciliation are treated as binding and enforceable under the same act, provided they are signed by the parties and drawn up in the form of an arbitral award.
 Mediation Agreements: If the mediation leads to a settlement, and if drafted properly and signed by the parties, it can also be enforced as a contract.
o These provisions ensure that resolutions derived from ODR are not only effective but are also recognized and enforceable legally, providing parties with a reliable and authoritative means of resolving their disputes.